Shipping, Return & Exchange Policy

Returns, Refunds & Exchange Policy

At Shakira The Label, every garment is handcrafted in small batches with great care. As a slow-fashion brand, we follow a made-to-order production process, which helps us reduce waste and maintain quality. We kindly request you to read our policy before placing an order.

Return & Exchange Summary

  • Returns: Not accepted.

  • Size Exchange: Available for eligible products if requested within 2 days (48 hours) of delivery.

  • Exchange Shipping Charges: To-and-fro shipping charges are borne by the customer.

  • Exchange Processing Time: 5–7 working days after the returned item is received and passes our quality check.

1. Do you offer returns or refunds?

We do not offer returns or refunds under any circumstances.

However, we are happy to assist with size exchanges for eligible products. If your requested size is unavailable, we will issue store credit, valid for 60 days.

The following products are not eligible for return or exchange:

  • Plus-size garments (3XL & above)

  • Made-to-order or customised garments

  • Sale / Discounted / BOGO products

  • Kidswear

  • Accessories

2. How do I request a size exchange?

If your garment doesn't fit, we're here to help. ❤️

Please email orders@shakirathelabel.com within 2 days (48 hours) of delivery with your order number.

Once your request is approved, we will share the exchange instructions.

Please note: Products sent without prior approval will not be accepted.

3. Exchange Eligibility

To qualify for an exchange:

  • Your request must be submitted within 2 days of delivery

  • The product must be unused, unwashed and unaltered

  • Original tags and packaging must be intact

  • Only one exchange is permitted per order

  • Exchanges are subject to size availability

If your requested size is unavailable, store credit (excluding shipping and COD charges) will be issued and will remain valid for 60 days.

Exchange requests received after 2 days of delivery cannot be processed.

4. Items Not Eligible for Exchange

We cannot process exchanges for:

  • Sale / Discounted / BOGO products

  • Plus-size garments (3XL & above)

  • Made-to-order or customised garments

  • Kidswear

  • Accessories

  • Products purchased using store credit or gift cards

  • Products returned without prior approval

  • Requests based on personal preference for colour or fabric

Please note that each piece is hand block printed and handcrafted, making every garment unique. Slight variations in colour, print placement, or minor irregularities are a natural characteristic of the hand block printing process and are not considered manufacturing defects. Additionally, a 10–12% colour variation may occur due to lighting, photography, and individual screen settings.

5. Damaged or Incorrect Items

If you receive a damaged, defective or incorrect item, please email support@shakirathelabel.com within 24 hours of delivery.

Kindly include:

  • A 360° parcel opening video (mandatory)

  • Clear photographs of the issue

  • Your order number

Once verified, we will arrange a replacement at no additional cost.

6. Order Cancellation

Prepaid Orders

Prepaid orders cannot be cancelled once placed. Refusal or cancellation of the shipment at the time of delivery does not qualify for a refund.

Cash on Delivery (COD)

COD orders may be cancelled within 24 hours of placing the order.

Any advance amount paid is non-refundable.

If We Cancel Your Order

In rare situations involving stock availability or quality concerns, we may cancel your order. In such cases, you may choose between a full refund or store credit.

7. Exchange Request Window

Returns are not accepted.

Eligible size exchange requests must be submitted within 2 days (48 hours) of delivery.

Unfortunately, we are unable to process exchange requests received after this period.

8. Exchange Processing Time

Once your returned item reaches us and successfully passes our quality inspection, your replacement item or store credit will be processed within 5–7 working days.

Shipping & Delivery

When will my order be dispatched?

Our standard dispatch timeline is 10–15 working days, as each garment is handcrafted in small batches.

Once your order is dispatched, the courier partner generally delivers it within 3–5 working days, depending on your location and serviceability.

If you need your order sooner, you may opt for our Express Dispatch service (available at checkout) guarantees dispatch within 3 working day's.

Tracking details will be shared with you via SMS and email once your order has been dispatched.

Please note that delivery timelines after dispatch are managed by the courier partner and may occasionally be affected by weather conditions, public holidays or other unforeseen circumstances.

Why did my delivery attempt fail?

A delivery attempt may fail due to reasons such as:

  • Incorrect or incomplete address

  • Customer unavailable during delivery

  • Incorrect or unreachable phone number

  • Restricted delivery location

  • Non-payment at the time of delivery (COD orders)

  • Customer has shifted address

If the shipment is returned to us after multiple unsuccessful delivery attempts, a reshipping charge will apply if you wish to have the order dispatched again.

Need your order urgently?

If you require your order by a specific date, please contact us before placing your order via email or WhatsApp. We will be happy to check whether Express Dispatch is available for your order.

Care Instructions

To help your garments last longer:

Silk, Chiffon, Chinnon & Crepe

  • Dry clean or petrol wash only.

Cotton Garments

  • Wash separately in cold water.

  • Do not bleach or soak.

  • Use mild detergent only.

  • Slight colour bleeding during the first wash is normal due to natural dyes and printing techniques.


By placing an order on our website, you acknowledge and agree to all terms, conditions, and policies outlined herein. It is the customer’s responsibility to review and understand these terms and policies prior to making a purchase

Need Help?

We're always happy to assist.

📧 support@shakirathelabel.com
Shakira the Label
M52 Kityani Mandsuar (MP)
458001

Our customer support is available exclusively via chat and email.

Handcrafted with love in India. 🇮🇳